Help & Support
FAQ
Shipping
📦 Orders with standard shipping are processed within 2-5 business days (M-F). After processing, your order ships and should arrive in 3-4 business days, barring any carrier delays.
💌 If you would like express shipping, you can submit your request HERE or email us at info@shoppinkplastic.com. Be sure to include the item name, size, and the date you need it by
. 🗓️ As a small business, we require express requests to be approved in advance to ensure your item arrives on time for your special occasion. Thank you for your patience!
📦 If you place a separate order for express shipping, please make sure your shipping addresses are cohesive. We will ship to the address listed on the last order, which would be the express add-on.
Thank you for your patience and continued support! 💖
✨ Orders with express shipping are processed within 1-2 business days. After processing, your item will ship and arrive in 1-2 business days, depending on carrier timelines. Need it super fast? We’ll do our best to expedite processing to get your order to you on time! 💖
💖 Pre-ordered items are clearly labeled as "Pre-Order" in the product description and title. The shipment date is provided in the item description, and we aim to ship either on that date or earlier.
If you’d like to arrange express shipping for your pre-order on the shipment date, feel free to email us—we’ll do our best to accommodate your request! 💌
All orders are processed within 2-5 business days, though processing is often quicker. You can always email us for exact shipping times.
Standard international shipping typically takes 6-10 business days, while express shipping options take 3-5 business days. To arrange express shipping, email us or submit an express request 🌟.
Please note that international customers are responsible for any customs duties and taxes. For the fastest and most affordable shipping options, email us with your address and item(s).
You can find more information regarding international express HERE 💖
🇺🇸 We ship to APO boxes (thank you for your service! 💙), but unfortunately, we cannot ship to PO Boxes at this time.
Once your order ships, you’ll receive an email with your tracking number and a link to check its status and delivery date. Stay in the loop with just a click!
✏️ Made a mistake? No problem—contact us ASAP before your order ships, and we’ll do our best to update your address (a quick security check may be required). If your order has already shipped, we’ll reach out to the carrier to assist you in any way we can.
💗At Pink Plastic, we work hard to keep shipping costs as low as possible. If a package is returned due to an incorrect or incomplete address, we are unable to cover the cost of reshipping.
Please review the shipping address on your confirmation email. We ship orders exactly as submitted at checkout.
🏠If you live in an apartment, condo, or gated community, be sure to include any unit numbers, building letters, or access details. Carriers may return packages if the address is incomplete.
✨Returned packages due to address issues are eligible for store credit for the item value or reshipment for a $5 shipping fee.
💗If you purchased Checkout+, your order includes protection for eligible lost, stolen, or damaged packages. Please contact us within 72 hours of the delivery scan.
For eligible returns, exchanges, and claims, please visit our Loop Portal:
https://shoppinkplastic.loopreturns.com/#/
If you did not purchase Checkout+, you will need to file a claim directly with the shipping carrier. Resolution is not guaranteed, as Pink Plastic is not responsible for lost or stolen packages once marked as delivered.
⚠️Pink Plastic is not responsible for packages marked as delivered by the carrier. We strongly recommend Checkout+ for free returns and package protection.
💗Every order is thoroughly inspected by our team before shipment to ensure it arrives in perfect condition.
If your order arrives damaged during transit and you purchased Checkout+, please contact us within 72 hours of delivery.
For eligible returns, exchanges, and claims, please visit our Loop Portal:
https://shoppinkplastic.loopreturns.com/#/
If you did not purchase Checkout+, please contact us within 72 hours with photos of the item, packaging, and shipping label. You may be required to file a claim directly with the shipping carrier.
✨Checkout+ includes free return shipping and protection for eligible items damaged during transit.
⚠️Pink Plastic is not responsible for damage that occurs during transit after an order has been accepted by the carrier. We recommend Checkout+ for additional protection and faster claim assistance.
First, please confirm the email was sent from info@shoppinkplastic.com 💗
Please double check this carefully to ensure it is a legitimate request from our team.
Occasionally, our system may flag an order for a quick security verification 🔒 to help protect both our customers and our business from unauthorized transactions.
If you receive this email, please follow the instructions provided to verify your order ✨ This process is quick and helps us safely move forward with fulfillment.
If you prefer not to complete the verification, you may request a full refund instead.
Frequently asked questions
PINK FRIDAY + CYBER MONDAY SALE FAQS
Thank you for shopping our annual sale week! Pink Friday starts on the Friday after Thanksgiving and runs through Cyber Monday. Enjoy sitewide deals all weekend long—perfect for all our Pink Plastic Babez!
As a small business, we experience a surge in orders during sale periods. Processing times for all orders typically range from 2 to 10 business days. However, we strive to ship most orders within 3-5 business days.
If you need your order sooner, feel free to email us about express shipping, and we’ll do our best to accommodate your request. 💌
Once your order is processed, it will be shipped via standard shipping, which typically takes 3-5 business days. 📦
Unfortunately, all items purchased during Sale Week are final sale, and we do not offer returns or exchanges. Please be sure to review our size chart carefully before making a purchase.
If you have any questions about sizing, feel free to email us—we’re happy to help you find the perfect fit! 💖
Yes, express shipping is available upon request! Please email us at info@shoppinkplastic.com before placing your order to arrange express shipping. If you place your order without contacting us first, we may not be able to accommodate your request.
If you purchased Package Protection at checkout, your package is 100% covered! Simply email us, and we’ll provide you with claim instructions to resolve the issue.
If you did not purchase protection, please contact USPS or UPS directly to file a claim. Unfortunately, we are not responsible for missing packages once they are marked as delivered.
Contact us
If you have any questions or need assistance, please visit our FAQ page for common inquiries regarding orders. If you can't find the answer you're looking for, don't hesitate to contact us. We're here to help!
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