Help & Support
FAQ
Shipping
📦 Orders with standard shipping are processed within 2-5 business days (M-F). After processing, your order ships and should arrive in 3-4 business days, barring any carrier delays.
💌 If you would like express shipping, you can submit your request HERE or email us at info@shoppinkplastic.com. Be sure to include the item name, size, and the date you need it by
. 🗓️ As a small business, we require express requests to be approved in advance to ensure your item arrives on time for your special occasion. Thank you for your patience!
📦 If you place a separate order for express shipping, please make sure your shipping addresses are cohesive. We will ship to the address listed on the last order, which would be the express add-on.
Thank you for your patience and continued support! 💖
✨ Orders with express shipping are processed within 1-2 business days. After processing, your item will ship and arrive in 1-2 business days, depending on carrier timelines. Need it super fast? We’ll do our best to expedite processing to get your order to you on time! 💖
💖 Pre-ordered items are clearly labeled as "Pre-Order" in the product description and title. The shipment date is provided in the item description, and we aim to ship either on that date or earlier.
If you’d like to arrange express shipping for your pre-order on the shipment date, feel free to email us—we’ll do our best to accommodate your request! 💌
All orders are processed within 2-5 business days, though processing is often quicker. You can always email us for exact shipping times.
Standard international shipping typically takes 6-10 business days, while express shipping options take 3-5 business days. To arrange express shipping, email us or submit an express request 🌟.
Please note that international customers are responsible for any customs duties and taxes. For the fastest and most affordable shipping options, email us with your address and item(s).
You can find more information regarding international express HERE 💖
🇺🇸 We ship to APO boxes (thank you for your service! 💙), but unfortunately, we cannot ship to PO Boxes at this time.
Once your order ships, you’ll receive an email with your tracking number and a link to check its status and delivery date. Stay in the loop with just a click!
✏️ Made a mistake? No problem—contact us ASAP before your order ships, and we’ll do our best to update your address (a quick security check may be required). If your order has already shipped, we’ll reach out to the carrier to assist you in any way we can.
💌Some orders may require a signature upon delivery for the safety of your package. This typically applies to LUXE items or higher-value orders. If your order requires a signature, we'll let you know before your tracking is sent.
🏠If you'd prefer not to sign for the package, you can contact the postal carrier directly and request that the signature requirement be removed at your own discretion.
IF YOU PURCHASED SEEL PACKAGE PROTECTION
Orders protected with Seel Package Protection are covered for:
• Lost packages
• Stolen packages
• Missing deliveries marked as delivered
• Items received damaged
Please file your claim directly through your Seel protection confirmation email or through the link below for the fastest resolution. 🩷✨
For returns, exchanges, store credit requests, and package protection claims, please use the portal below:
https://shoppinkplastic.loopreturns.com/#/
IF YOU DID NOT PURCHASE SEEL PACKAGE PROTECTION
If your tracking states delivered but you cannot locate your package, please:
- Verify the shipping address and check for delivery notices.
- Check with neighbors, household members, or hidden delivery locations.
- Contact the carrier directly for assistance or to file a claim:
• USPS: File a claim through the USPS Missing Mail page
• UPS: File a claim through the UPS Claims page
📦 Please note: Once a package is marked as delivered by the carrier, Pink Plastic is not responsible for lost, stolen, or missing packages if Seel Package Protection was not purchased at checkout.
First, please confirm the email was sent from info@shoppinkplastic.com 💗
Please double check this carefully to ensure it is a legitimate request from our team.
Occasionally, our system may flag an order for a quick security verification 🔒 to help protect both our customers and our business from unauthorized transactions.
If you receive this email, please follow the instructions provided to verify your order ✨ This process is quick and helps us safely move forward with fulfillment.
If you prefer not to complete the verification, you may request a full refund instead.
Frequently asked questions
PINK FRIDAY + CYBER MONDAY SALE FAQS
Thank you for shopping our annual sale week! Pink Friday starts on the Friday after Thanksgiving and runs through Cyber Monday. Enjoy sitewide deals all weekend long—perfect for all our Pink Plastic Babez!
As a small business, we experience a surge in orders during sale periods. Processing times for all orders typically range from 2 to 10 business days. However, we strive to ship most orders within 3-5 business days.
If you need your order sooner, feel free to email us about express shipping, and we’ll do our best to accommodate your request. 💌
Once your order is processed, it will be shipped via standard shipping, which typically takes 3-5 business days. 📦
Unfortunately, all items purchased during Sale Week are final sale, and we do not offer returns or exchanges. Please be sure to review our size chart carefully before making a purchase.
If you have any questions about sizing, feel free to email us—we’re happy to help you find the perfect fit! 💖
Yes, express shipping is available upon request! Please email us at info@shoppinkplastic.com before placing your order to arrange express shipping. If you place your order without contacting us first, we may not be able to accommodate your request.
IF YOU PURCHASED SEEL PACKAGE PROTECTION
Orders protected with Seel Package Protection are covered for:
• Lost packages
• Stolen packages
• Missing deliveries marked as delivered
• Items received damaged
Please file your claim directly through your Seel protection confirmation email or through the link below for the fastest resolution. 🩷✨
For returns, exchanges, store credit requests, and package protection claims, please use the portal below:
https://shoppinkplastic.loopreturns.com/#/
IF YOU DID NOT PURCHASE SEEL PACKAGE PROTECTION
If your tracking states delivered but you cannot locate your package, please:
- Verify the shipping address and check for delivery notices.
- Check with neighbors, household members, or hidden delivery locations.
- Contact the carrier directly for assistance or to file a claim:
• USPS: File a claim through the USPS Missing Mail page
• UPS: File a claim through the UPS Claims page
📦 Please note: Once a package is marked as delivered by the carrier, Pink Plastic is not responsible for lost, stolen, or missing packages if Seel Package Protection was not purchased at checkout.
Contact us
If you have any questions or need assistance, please visit our FAQ page for common inquiries regarding orders. If you can't find the answer you're looking for, don't hesitate to contact us. We're here to help!
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