Returns & Package Protection

All eligible returns are issued as store credit only. Refund exceptions are rare and granted solely at the discretion of Pink Plastic.

For returns, exchanges, store credit requests, and package protection claims, please use our portal below:

https://shoppinkplastic.loopreturns.com/#/

✨ Customers who purchase Return Coverage at checkout may process eligible returns directly through the portal, receive prepaid return labels, and enjoy an extended 14-day return window from the delivery date.

📦 Customers without Return Coverage must contact us within 7 days of delivery for return approval. Approved returns must be shipped back within 5 days of receiving instructions and must be unworn, unwashed, and in original condition.

🛡️ For lost, stolen, or damaged packages, customers who purchased Package Protection may submit their claim through the same portal above.

Store credits are valid for one year from the date of issue and may be used immediately after issuance.

For exchanges, store credit requests, returns, and package protection claims, please use our portal below:

https://shoppinkplastic.loopreturns.com/#/

✨ Customers who purchase Return Coverage at checkout receive access to faster exchanges through our portal, along with an extended 14-day exchange window from the delivery date. Once the return package is scanned by the carrier, eligible exchange orders may be processed without waiting for the original item to arrive at our facility.

📦 Customers without Return Coverage must contact us within 7 days of delivery for exchange instructions. Items must be shipped back within 5 days of approval. Exchanges, store credit, or replacement items will be issued only after the original item has been received and inspected.

💖 This policy helps protect our small business from worn, damaged, or missing return items while providing a faster and more convenient exchange experience for customers who choose Return Coverage at checkout.

All eligible returns are issued as store credit only. Refund exceptions are extremely limited and granted solely at the discretion of Pink Plastic.

For returns, exchanges, store credit requests, and package protection claims, please use our portal below:

https://shoppinkplastic.loopreturns.com/#/

✨ Customers who purchase Return Coverage at checkout may process eligible returns directly through the portal without contacting our team. Return Coverage customers also receive an extended 7-day return window from the delivery date, along with prepaid return labels for a faster and more convenient return experience.

📦 Customers without Return Coverage must contact Pink Plastic within 3 days of delivery for return instructions. Approved returns must be shipped back within 5 days of receiving instructions and must be unworn, unwashed, and in original condition.

🛡️ Customers who purchase Package Protection at checkout may also use the portal above to submit eligible claims for lost, stolen, or damaged packages during transit.

💳 Store credits are valid for one year from the date of issuance and may be used immediately.

💖 As a small business, customers are typically responsible for return shipping costs unless Return Coverage was purchased at checkout.

Exchanges, returns, store credit requests, and package protection claims can be submitted here:

https://shoppinkplastic.loopreturns.com/#/

✨ Customers who purchase Return Coverage at checkout receive an extended 7-day exchange window and may qualify for faster exchanges once their return package is scanned by the carrier.

📦 Customers without Return Coverage must contact us within 3 days of delivery for exchange approval. Approved items must be returned within 5 days, and exchanges, store credit, or replacements will be processed after the return is received and inspected.

💖 This policy helps protect our small business while providing a faster exchange experience for customers who choose Return Coverage.

LOOP RETURNS & EXCHANGES
If your return or exchange was processed through Loop Returns, items must be dropped off with the postal carrier within 14 days of approval. Please follow the instructions and label details provided through the Loop portal and confirmation email. 📦🩷

STANDARD RETURNS & EXCHANGES
Once approved, items must be dropped off with the postal carrier within 7 days of approval. As a small business, we typically do not provide prepaid return labels unless an exception applies, such as receiving the wrong item. Please follow the instructions provided in your approval email for a smooth return process. 💕

EXPRESS ORDERS
Express orders follow the same return guidelines listed above:
• Loop Returns: 14 days to drop off with the postal carrier
• Standard Returns (non-Loop): 7 days to drop off with the postal carrier

✨ Please make sure your package is scanned by the carrier within the required timeframe to avoid your return being denied.

LOOP RETURNS
For returns processed through Loop Returns, store credit is typically issued once the return package is scanned by the postal carrier. 📦🩷 Please note that if returned items are received damaged, worn, washed, or otherwise not in their original condition (unless the item was received damaged), the original payment method may be charged accordingly.

STANDARD RETURNS (NON-LOOP)
For returns not processed through Loop, store credit will be issued once we receive and inspect the return. Please allow 1–3 business days after tracking confirms delivery for our team to process your return and issue your store credit. 💕

✨ Store credits are valid for one year from the issue date and can be used immediately.

IF YOU PURCHASED SEEL PACKAGE PROTECTION
Orders protected with Seel Package Protection are covered for:
• Lost packages
• Stolen packages
• Missing deliveries marked as delivered
• Items received damaged

Please file your claim directly through your Seel protection confirmation email or through the link below for the fastest resolution. 🩷✨

For returns, exchanges, store credit requests, and package protection claims, please use the portal below:
https://shoppinkplastic.loopreturns.com/#/

IF YOU DID NOT PURCHASE SEEL PACKAGE PROTECTION
If your tracking states delivered but you cannot locate your package, please:

1. Verify the shipping address and check for delivery notices.
2. Check with neighbors, household members, or hidden delivery locations.
3. Contact the carrier directly for assistance or to file a claim:

• USPS: File a claim through the USPS Missing Mail page
• UPS: File a claim through the UPS Claims page

📦 Please note: Once a package is marked as delivered by the carrier, Pink Plastic is not responsible for lost, stolen, or missing packages if Seel Package Protection was not purchased at checkout.

🎀 We strive for accuracy with every order, but if you receive an incorrect item, please notify us within 7 days of delivery. For U.S. customers, we’ll provide a return label and offer either a reshipment or full refund. 💌 For international customers, you may be asked to keep the item with a refund issued.

Please drop off return shipments within 10 business days of receiving the return label. Once scanned, we’ll promptly reship your correct item via priority shipment.

For sanitary reasons, the following items are final sale and cannot be returned or exchanged:

• Handmade items (noted in descriptions)
• Swimsuits
• Accessories
• Bodysuits and intimate wear

Additionally, sale items, including Black Friday and Cyber Monday purchases, are final sale. 🚫

We’re sorry to see you go!

Orders can be canceled within:
•Within 24 hours of purchase: Full refund.
•After 24 hours: $5 cancellation fee.
•Outerwear/Pre-orders: $10 cancellation fee after 24 hours due to made-to-order processes.

Please note that these fees help us manage the costs associated with processing and preparing your orders. If you have any questions or need assistance, feel free to reach out to us.💕

Shipping delays can be frustrating, and here’s how we handle them:

• Standard Shipping Delays
  Carrier delays due to weather or holidays are out of our control, and we can’t offer refunds in these cases. However, feel free to email us—we’re happy to help track your order and often assist with creative solutions (we’ve even rerouted packages to hotels just in time for vacay)!

• UPS Next Day + Saturday Delivery
  If we confirmed a guaranteed delivery date and it arrives late (excluding weather delays), you're eligible for a full shipping refund or a full return refund (item must be unworn and in original condition). We purchase UPS’s 100% guarantee to protect your order.

• Other Express Shipping
  If delayed by the postal service, we’ll try to recover a full refund. If not, we’ll issue a partial shipping refund, and you may return the item for store credit.
  If delayed due to a Pink Plastic internal issue, you're eligible for a full refund and may return the item for a full refund.

• Return for Store Credit: Regardless of the shipping method, you can return the item for store credit as long as it's unworn and in original condition.

For the best protection, purchase Route Package Protection at checkout. 🌟

Yes, your store credit is valid for one year from the date it's issued. Please ensure you use it within this timeframe, as we cannot accept it after expiration. If you have any questions or need assistance, feel free to contact us. We're here to help! 💌 

Thank you for shopping our annual sale week! Pink Friday starts on the Friday after Thanksgiving and runs through Cyber Monday. Enjoy sitewide deals all weekend long—perfect for all our Pink Plastic Babez! 

As a small business, we experience a surge in orders during sale periods. Processing times for all orders typically range from 2 to 10 business days. However, we strive to ship most orders within 3-5 business days.

If you need your order sooner, feel free to email us about express shipping, and we’ll do our best to accommodate your request. 💌

Once your order is processed, it will be shipped via standard shipping, which typically takes 3-5 business days. 📦

Unfortunately, all items purchased during Sale Week are final sale, and we do not offer returns or exchanges. Please be sure to review our size chart carefully before making a purchase.

If you have any questions about sizing, feel free to email us—we’re happy to help you find the perfect fit! 💖

Yes, express shipping is available upon request! Please email us at info@shoppinkplastic.com before placing your order to arrange express shipping. If you place your order without contacting us first, we may not be able to accommodate your request.

If you purchased Package Protection at checkout, your package is 100% covered! Simply email us, and we’ll provide you with claim instructions to resolve the issue.

If you did not purchase protection, please contact USPS or UPS directly to file a claim. Unfortunately, we are not responsible for missing packages once they are marked as delivered.