Thank you for shopping our annual sale week! Pink Friday starts on the Friday after Thanksgiving and runs through Cyber Monday. Enjoy sitewide deals all weekend long—perfect for all our Pink Plastic Babez! 

As a small business, we experience a surge in orders during sale periods. Processing times for all orders typically range from 2 to 10 business days. However, we strive to ship most orders within 3-5 business days.

If you need your order sooner, feel free to email us about express shipping, and we’ll do our best to accommodate your request. 💌

Once your order is processed, it will be shipped via standard shipping, which typically takes 3-5 business days. 📦

Unfortunately, all items purchased during Sale Week are final sale, and we do not offer returns or exchanges. Please be sure to review our size chart carefully before making a purchase.

If you have any questions about sizing, feel free to email us—we’re happy to help you find the perfect fit! 💖

Yes, express shipping is available upon request! Please email us at info@shoppinkplastic.com before placing your order to arrange express shipping. If you place your order without contacting us first, we may not be able to accommodate your request.

If you purchased Package Protection at checkout, your package is 100% covered! Simply email us, and we’ll provide you with claim instructions to resolve the issue.

If you did not purchase protection, please contact USPS or UPS directly to file a claim. Unfortunately, we are not responsible for missing packages once they are marked as delivered.

💖 Before returning any item, please reach out to a Pink Plastic representative for guidance. We want you to adore your purchase! 💕 If you need to return or exchange an item, please contact us within 7 days of delivery (as per tracking) and ship the item back within 5 days after receiving return instructions. Items must be unworn, unwashed, and in their original condition. Returns are typically refunded via store credit, with exceptions determined by our team.

As a small business, we do not provide return labels—customers are responsible for return shipping costs. 📦 To protect your purchase, we recommend selecting Route Package Protection at checkout, which covers your package 100%.

✨ Before returning any item, please contact a Pink Plastic representative for guidance. For items shipped via Express/UPS Next Day, please notify us within 3 days of delivery and ship the item back within 5 days after receiving return instructions. Items must be unworn, unwashed, and in their original condition. Returns are typically refunded via store credit, excluding express shipping fees, with exceptions determined by our team.

As a small business, we do not provide return labels—customers are responsible for return shipping costs. To protect your purchase, we recommend selecting Route Package Protection at checkout, which covers your package 100%. 🌟

🎀 We strive for accuracy with every order, but if you receive an incorrect item, please notify us within 7 days of delivery. For U.S. customers, we’ll provide a return label and offer either a reshipment or full refund. 💌 For international customers, you may be asked to keep the item with a refund issued.

Please drop off return shipments within 10 business days of receiving the return label. Once scanned, we’ll promptly reship your correct item via priority shipment.

For sanitary reasons, the following items are final sale and cannot be returned or exchanged:

• Handmade items (noted in descriptions)
• Swimsuits
• Accessories
• Bodysuits and intimate wear

Additionally, sale items, including Black Friday and Cyber Monday purchases, are final sale. 🚫

Once approved, please ship items back within 5 days to the address provided in our email. As a small business, we typically do not provide prepaid return labels; however, if we sent the wrong item or in other exceptions, we will include a prepaid return label in our email. ✨ Please follow the instructions in the email for a smooth process.

Once we process your return, we’ll issue a store credit for the item’s purchase price, including the standard shipping rate (express shipping fees are not included). 💕 Store credits are valid for one year from the issue date and can be used immediately.

If your tracking states delivered but you can’t find your package:

1. Verify the delivery address and check for notices.
2. Check with neighbors or hidden delivery spots.
3. Contact the carrier:

• USPS: File a claim through the USPS Missing Mail page
• UPS: File a claim via the UPS Claims page.

📦 Note: Once marked as delivered, Pink Plastic is not responsible for missing packages. We recommend purchasing Route Package Protection at checkout to fully protect your package.

We’re sorry to see you go!

Orders can be canceled within:
•Within 24 hours of purchase: Full refund.
•After 24 hours: $5 cancellation fee.
•Outerwear/Pre-orders: $10 cancellation fee after 24 hours due to made-to-order processes.

Please note that these fees help us manage the costs associated with processing and preparing your orders. If you have any questions or need assistance, feel free to reach out to us.💕

Shipping delays can be frustrating, and here’s how we handle them:

• Standard Shipping Delays
  Carrier delays due to weather or holidays are out of our control, and we can’t offer refunds in these cases. However, feel free to email us—we’re happy to help track your order and often assist with creative solutions (we’ve even rerouted packages to hotels just in time for vacay)!

• UPS Next Day + Saturday Delivery
  If we confirmed a guaranteed delivery date and it arrives late (excluding weather delays), you're eligible for a full shipping refund or a full return refund (item must be unworn and in original condition). We purchase UPS’s 100% guarantee to protect your order.

• Other Express Shipping
  If delayed by the postal service, we’ll try to recover a full refund. If not, we’ll issue a partial shipping refund, and you may return the item for store credit.
  If delayed due to a Pink Plastic internal issue, you're eligible for a full refund and may return the item for a full refund.

• Return for Store Credit: Regardless of the shipping method, you can return the item for store credit as long as it's unworn and in original condition.

For the best protection, purchase Route Package Protection at checkout. 🌟

Yes, your store credit is valid for one year from the date it's issued. Please ensure you use it within this timeframe, as we cannot accept it after expiration. If you have any questions or need assistance, feel free to contact us. We're here to help! 💌