💖 Before returning any item, please reach out to a Pink Plastic representative for guidance. We want you to adore your purchase! 💕 If you need to return or exchange an item, please contact us within 7 days of delivery (as per tracking) and ship the item back within 5 days after receiving return instructions. Items must be unworn, unwashed, and in their original condition. Returns are typically refunded via store credit, with exceptions determined by our team.

As a small business, we do not provide return labels—customers are responsible for return shipping costs. 📦 To protect your purchase, we recommend selecting Route Package Protection at checkout, which covers your package 100%.

✨ Before returning any item, please contact a Pink Plastic representative for guidance. For items shipped via Express/UPS Next Day, please notify us within 3 days of delivery and ship the item back within 5 days after receiving return instructions. Items must be unworn, unwashed, and in their original condition. Returns are typically refunded via store credit, excluding express shipping fees, with exceptions determined by our team.

As a small business, we do not provide return labels—customers are responsible for return shipping costs. To protect your purchase, we recommend selecting Route Package Protection at checkout, which covers your package 100%. 🌟

🎀 We strive for accuracy with every order, but if you receive an incorrect item, please notify us within 7 days of delivery. For U.S. customers, we’ll provide a return label and offer either a reshipment or full refund. 💌 For international customers, you may be asked to keep the item with a refund issued.

Please drop off return shipments within 10 business days of receiving the return label. Once scanned, we’ll promptly reship your correct item via priority shipment.

For sanitary reasons, the following items are final sale and cannot be returned or exchanged:

• Handmade items (noted in descriptions)
• Swimsuits
• Accessories
• Bodysuits and intimate wear

Additionally, sale items, including Black Friday and Cyber Monday purchases, are final sale. 🚫

Once approved, please ship items back within 5 days to the address provided in our email. As a small business, we typically do not provide prepaid return labels; however, if we sent the wrong item or in other exceptions, we will include a prepaid return label in our email. ✨ Please follow the instructions in the email for a smooth process.

Once we process your return, we’ll issue a store credit for the item’s purchase price, including the standard shipping rate (express shipping fees are not included). 💕 Store credits are valid for one year from the issue date and can be used immediately.

If your tracking states delivered but you can’t find your package:

1. Verify the delivery address and check for notices.
2. Check with neighbors or hidden delivery spots.
3. Contact the carrier:

• USPS: File a claim through the USPS Missing Mail page
• UPS: File a claim via the UPS Claims page.

📦 Note: Once marked as delivered, Pink Plastic is not responsible for missing packages. We recommend purchasing Route Package Protection at checkout to fully protect your package.

We’re sorry to see you go! 💖 Orders can be canceled within:

• 2 days of purchase: Full refund.
• After 2 days: $5 cancellation fee.
• Outerwear/Pre-orders: $10 cancellation fee after 2 days due to made-to-order processes.

Please note that these fees help us manage the costs associated with processing and preparing your orders. If you have any questions or need assistance, feel free to reach out to us.

Shipping delays can be frustrating, and here’s how we handle them:

• Standard Shipping Delays: Unfortunately, carrier delays due to weather or holidays are beyond our control, and we cannot offer refunds.
• Express Shipping Delays: If we confirmed a guaranteed delivery date and it’s late, you can request a refund for the shipping cost or return the item for a full refund (unworn and in original condition).
• Return for Store Credit: Regardless of the shipping method, you can return the item for store credit as long as it's unworn and in original condition.

For the best protection, purchase Route Package Protection at checkout. 🌟

Yes, your store credit is valid for one year from the date it's issued. Please ensure you use it within this timeframe, as we cannot accept it after expiration. If you have any questions or need assistance, feel free to contact us. We're here to help! 💌