Frequently Asked Questions
Pink Plastic Sale FAQs
Processing for all sales are from 2 to 10 business days.
Orders will be shipped out after they have been processed. Processing is 2 to 10 business days.
No, unfortunately all sales are final. No exchanges or returns are allowed.
If you want express shipping, you will have to email us at firstname.lastname@example.org. If you order before we respond or send an email to us we will not be able to accommodate you.
If your order says delivered and you did not receive it, please contact USPS/UPS and file a claim. We are not responsbile for missing packages after USPS/UPS states it was delivered.
If you would like express shipping, prior to purchasing. Please email us with the item name, size, and date you need it by at email@example.com. If you order before emailing us, and we provide express instructions. You will not be refunded for the original shipping that you paid for.
All orders that are being shipped through standard shipping go through 2 to 5 business days (M-F) of processing. After processing has been completed, your item will be shipped out and if there are not shipping delays with the carrier, it will be arriving within 3 to 4 business days.
All orders that are being shipped through express shipping go through 1 to 2 business days of processing. After processing has been completed, your item will be shipped out and if there are not shipping delays with the carrier, it will be arriving within 1 to 2 business days
All pre-ordered items are labeled as pre-order in the item description of the product. Pre-ordered items go through 1 to 10 business days of processing. After processing is completed, the order will be shipped out through complimentary priority shipping as long as the order was purchased with standard shipping. Once the order is shipped, and there are no shipping delays it will arrive in 2 to 3 business days with priority shipping.
Yes, we ship internationally. Upon checkout, you can select standard shipping which takes approximately 6-10 business days to arrive. International customers assume responsibility for any duties / taxes that may be incurred from customs. If you email us prior to ordering with your address and item(s) of choice, we may be able to find the fastest, and most affordable shipping price.
We do ship to APO boxes and we thank you for your service! However, we do not ship to PO boxes at this time.
After your order ships, you will receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.
If you contact us within the first 4 hours after placing your order we will do our best to update your address but we can not guarantee it. Please make sure to double check your information prior to placing the order. Unfortunately once your order is processed, we cannot change your address. If your item is a pre-order item you have 5 business days to change your address. If we are able to make changes to your shipping address, you will be asked to provide billing proof. Please email us at firstname.lastname@example.org with your order number if you would like to change your shipping address.
Most orders get sent back due to address issues. If your order is one of those that gets sent back because you were missing information in your address, you have two options. We can reship the item out once you pay a $6.85 reshipment fee or we can issue you store credit. The store credit will not include the shipping cost you paid for when you placed the order. Please make sure to always double check your address before hitting submit.
We offer Route Package Protection for all orders. If you purchased package protection and you did not receive your order. You can file claim with Route Package Protection at route.claims.com and they will be able to assist you. If you did not purchase package protection, you can file a claim with the shipping carrier and see what they can help you with but it is not guaranteed. Pink Plastic is not responsible for lost or missing package, that is why we offer Route Package Protection
W are so sorry to hear that, sometimes the shipping carrier mishandles packages and they arrive damaged. However, no worries! We offer Route Package Protection for all orders. If you purchased package protection and your order arrived damaged. You can file a claim with Route Package Protection at route.claims.com and they will be able to assist you. If you did not purchase package protection you can file a claim with the shipping carrier and see what they can do to assist but it is not guaranteed. Pink Plastic is not responsible for damaged packages, that is why we offer Route Package Protection.
We intend for that to never occur, but accidents do happen sometimes. If we sent the incorrect item you must contact us within 7 days of delivery. We will provide you with a return label only if you are in the United States and you will have the option of reshipment or a full refund. Shipments must be dropped of within 1-7 days of the return label sent, once scanned, we will reship (if requested) through priority shipment. If your order is an international order, we are currently not able to create return labels for you, but you can still send the item back to us. Same rules apply as mentioned above regarding shipment drop offs.
If an exchange or refund is desired, you must contact us within 7 days of the delivery date, according to the tracking number. You must also send the item back within 5 days after return request email. With few exceptions determined by us, all items returned are refunded with store credit. Items must be unworn, unwashed, and in original condition. Pink plastic thoroughly inspects each item before shipping out to ensure none are broken or damaged. Once it leaves our home-base and is in usps hands, we are not responsible for any lost, broken or damaged items while in transit. Please do not send your item back before speaking to a Pink Plastic representative.
If an exchange or refund is desired, you must contact us within 3 days of the delivery date, according to the tracking number. With few exceptions determined by us, all items returned are refunded with store credit. Store credit amount will not include the express shipping that was paid for. Items must be unworn, unwashed, and in original condition. Pink plastic thoroughly inspects each item before shipping out to ensure none are broken or damaged. Once it leaves our home-base and is in usps hands, we are not responsible for any lost, broken or damaged items while in transit. Please do not send your item back before speaking to a Pink Plastic representative.
Exchanges/returns of handmade items, swimsuits, accessories, bodysuits, and intimate wear, are not accepted due to sanitary reasons. Items that are also on sale are final, and can not be exchanged or returned. Black Friday sale items are also final and can not be exchanged or returned.
With few exceptions we do not provide pre-paid return labels. If we do provide an return label, it will be attached in the email we send you. If a return or exchange is agreed upon, you are responsible to return item(s) to the address provided in the email we send. You have 5 days after the agreed date, to ship the item back.
We will provide you with a store credit/gift card code to either purchase the new items you want or you can keep the store credit/gift card code to use for a future purchase.
Once the item is marked delivered, Pink Plastic is not responsible for any missing packages. Please file a claim with ups, at the link below, and email us the claim number. We will help guide you with locating the order or filing a refund claim with usps. Https://www.Usps.com/help/claims.htm
Yes, if you cancel within 2 days of placing the order you can be fully refunded. If you want to cancel your order after 2 days of placing the order, there will be a $5 fee. Please note that for outerwear, If you cancel after two days of placing the order the cancellation fee is $10. The cancellation fee also applies to pre-order items as those items are made to order. If you cancel a pre-order item there will be a $5 fee as well.
If your order was delayed by the shipping carrier, please note that we are not responsible. You can return the item for store credit as long as the item has not been worn.
Once an order has been dropped off for shipment we can not cancel the order. We are not responsbile for shipping carrier delays regarding your order. You will need to contact the shipping carrier and file a claim. Once you do that let us know and we will do the same on our end.
If a dispute is filed after store credit has been issued. No matter the outcome of the dispute, your store credit will be cancelled and you will no longer have access to it.
Yes, store credit will expire one year after the date is was issued. Please make sure to use your store credit within the time frame. Once it has been expired, we can no longer allow you to use it.