[title]
[message]Help & Support
FAQ
Shipping
📦 Orders with standard shipping are processed within 2-5 business days (M-F). After processing, your order ships and should arrive in 3-4 business days, barring any carrier delays.
💌 If you would like express shipping, you can submit your request HERE or email us at info@shoppinkplastic.com. Be sure to include the item name, size, and the date you need it by. 🗓️ As a small business, we require express requests to be approved in advance to ensure your item arrives on time for your special occasion. Thank you for your patience!
✨ Orders with express shipping are processed within 1-2 business days. After processing, your item will ship and arrive in 1-2 business days, depending on carrier timelines. Need it super fast? We’ll do our best to expedite processing to get your order to you on time! 💖
💖 Pre-ordered items are clearly labeled as "Pre-Order" in the product description and title. The shipment date is provided in the item description, and we aim to ship either on that date or earlier.
If you’d like to arrange express shipping for your pre-order on the shipment date, feel free to email us—we’ll do our best to accommodate your request! 💌
All orders are processed within 2-5 business days, though processing is often quicker. You can always email us for exact shipping times.
Standard international shipping typically takes 6-10 business days, while express shipping options take 3-5 business days. To arrange express shipping, email us or submit an express request 🌟.
Please note that international customers are responsible for any customs duties and taxes. For the fastest and most affordable shipping options, email us with your address and item(s).
You can find more information regarding international express HERE 💖
🇺🇸 We ship to APO boxes (thank you for your service! 💙), but unfortunately, we cannot ship to PO Boxes at this time.
Once your order ships, you’ll receive an email with your tracking number and a link to check its status and delivery date. Stay in the loop with just a click!
✏️ Made a mistake? No problem—contact us ASAP before your order ships, and we’ll do our best to update your address (a quick security check may be required). If your order has already shipped, we’ll reach out to the carrier to assist you in any way we can.
📬 If your order gets returned due to address issues:
- You can pay a $6.85 reshipment fee to have it sent again.
Or, opt for store credit (excluding original shipping costs).💡 Pro tip: Double-check your address before submitting your order to avoid delays!
🔒 If you purchased Route Package Protection, your package is 100% covered! File a claim at route.claims.com for assistance.
📞 If you didn’t purchase protection, you’ll need to file a claim with the shipping carrier. Unfortunately, resolution is not guaranteed, so we always recommend Route Package Protection for peace of mind.
💔 Oh no! If your order arrived damaged and you purchased Route Package Protection, file a claim at route.claims.com for assistance.
📞 Without Route protection, you may file a claim with the shipping carrier, though resolution isn’t guaranteed. For added protection, we highly recommend adding Route to your order at checkout!
International Shipping
Yes, we ship worldwide!🌍
Feel free to email us before placing your order so we can help secure the most affordable and fastest shipping options for you. 💌
All orders are processed within 2-5 business days, though processing is often quicker. You can always email us for exact shipping times.
Standard international shipping typically takes 6-10 business days, while express shipping options take 3-5 business days. To arrange express shipping, email us or submit an express request 🌟.
Please note that international customers are responsible for any applicable customs duties, taxes, or fees required by their country’s regulations.
While these charges are not included in the total at checkout, we do our best to ensure our prices are fair and affordable to make your shopping experience as seamless as possible. These duties and taxes will typically be collected by your local postal carrier or customs office upon delivery.
We recommend checking with your local customs office for more information on potential charges before placing your order. If you have any questions or need assistance, feel free to email us—we’re here to help! 💌
Please note that international customers are responsible for any customs duties and taxes. For the fastest and most affordable shipping options, email us with your address and item(s).
All standard shipping orders are processed through Global Post Economy International, with some exceptions depending on your postal service. 📬
If you requested a custom shipping option via email prior to ordering, your tracking details will reflect the selected shipping method.
For assistance with tracking your order, feel free to reach out to us anytime!
📬 If your order is returned due to address issues, don’t worry! You’ll receive a store credit code for the value of the item.
To avoid this, please double-check your shipping address at checkout and keep track of your tracking number to stay updated on your order's journey.
If you have any questions, feel free to email us—we’re here to help! 💌
🔒 If you purchased Route Package Protection, your package is 100% covered! File a claim at route.claims.com for assistance.
📞 If you didn’t purchase protection, you’ll need to file a claim with the shipping carrier. Unfortunately, resolution is not guaranteed, so we always recommend Route Package Protection for peace of mind.
💔 Oh no! If your order arrived damaged and you purchased Route Package Protection, file a claim at route.claims.com for assistance.
📞 Without Route protection, you may file a claim with the shipping carrier, though resolution isn’t guaranteed. For added protection, we highly recommend adding Route to your order at checkout!
Sale
Sale items include any products marked as "on sale" on our website. But not those just offered during special events like Pink Friday or Holiday Sales. 💕
📦 Orders with standard shipping are processed within 2-5 business days (M-F). After processing, your order ships and should arrive in 3-4 business days, barring any carrier delays.
💌 If you would like express shipping, you can submit your request HERE or email us at info@shoppinkplastic.com. Be sure to include the item name, size, and the date you need it by. 🗓️ As a small business, we require express requests to be approved in advance to ensure your item arrives on time for your special occasion. Thank you for your patience!
✨ Orders with express shipping are processed within 1-2 business days. After processing, your item will ship and arrive in 1-2 business days, depending on carrier timelines. Need it super fast? We’ll do our best to expedite processing to get your order to you on time! 💖
🌟 All sales are final, and we do not accept returns or exchanges. However, if you receive a defective product or the incorrect item, please contact us, and we’ll gladly assist in resolving the issue.
If we determine that the damage occurred during shipping and was caused by the postal service, we will not be able to cover it. 💌 To ensure your purchase is protected, we highly recommend selecting Route Package Protection at checkout for 100% coverage.
PINK FRIDAY + CYBER MONDAY SALE FAQS
Thank you for shopping our annual sale week! Pink Friday starts on the Friday after Thanksgiving and runs through Cyber Monday. Enjoy sitewide deals all weekend long—perfect for all our Pink Plastic Babez!
As a small business, we experience a surge in orders during sale periods. Processing times for all orders typically range from 2 to 10 business days. However, we strive to ship most orders within 3-5 business days.
If you need your order sooner, feel free to email us about express shipping, and we’ll do our best to accommodate your request. 💌
Once your order is processed, it will be shipped via standard shipping, which typically takes 3-5 business days. 📦
Unfortunately, all items purchased during Sale Week are final sale, and we do not offer returns or exchanges. Please be sure to review our size chart carefully before making a purchase.
If you have any questions about sizing, feel free to email us—we’re happy to help you find the perfect fit! 💖
Yes, express shipping is available upon request! Please email us at info@shoppinkplastic.com before placing your order to arrange express shipping. If you place your order without contacting us first, we may not be able to accommodate your request.
If you purchased Package Protection at checkout, your package is 100% covered! Simply email us, and we’ll provide you with claim instructions to resolve the issue.
If you did not purchase protection, please contact USPS or UPS directly to file a claim. Unfortunately, we are not responsible for missing packages once they are marked as delivered.
Returns/Exchanges
💖 Before returning any item, please reach out to a Pink Plastic representative for guidance. We want you to adore your purchase! 💕 If you need to return or exchange an item, please contact us within 7 days of delivery (as per tracking) and ship the item back within 5 days after receiving return instructions. Items must be unworn, unwashed, and in their original condition. Returns are typically refunded via store credit, with exceptions determined by our team.
As a small business, we do not provide return labels—customers are responsible for return shipping costs. 📦 To protect your purchase, we recommend selecting Route Package Protection at checkout, which covers your package 100%.
✨ Before returning any item, please contact a Pink Plastic representative for guidance. For items shipped via Express/UPS Next Day, please notify us within 3 days of delivery and ship the item back within 5 days after receiving return instructions. Items must be unworn, unwashed, and in their original condition. Returns are typically refunded via store credit, excluding express shipping fees, with exceptions determined by our team.
As a small business, we do not provide return labels—customers are responsible for return shipping costs. To protect your purchase, we recommend selecting Route Package Protection at checkout, which covers your package 100%. 🌟
🎀 We strive for accuracy with every order, but if you receive an incorrect item, please notify us within 7 days of delivery. For U.S. customers, we’ll provide a return label and offer either a reshipment or full refund. 💌 For international customers, you may be asked to keep the item with a refund issued.
Please drop off return shipments within 10 business days of receiving the return label. Once scanned, we’ll promptly reship your correct item via priority shipment.
For sanitary reasons, the following items are final sale and cannot be returned or exchanged:
- Handmade items (noted in descriptions)
- Swimsuits
- Accessories
- Bodysuits and intimate wear
Additionally, sale items, including Black Friday and Cyber Monday purchases, are final sale. 🚫
Once approved, please ship items back within 5 days to the address provided in our email. As a small business, we typically do not provide prepaid return labels; however, if we sent the wrong item or in other exceptions, we will include a prepaid return label in our email. ✨ Please follow the instructions in the email for a smooth process.
Once we process your return, we’ll issue a store credit for the item’s purchase price, including the standard shipping rate (express shipping fees are not included). 💕 Store credits are valid for one year from the issue date and can be used immediately.
If your tracking states delivered but you can’t find your package:
- Verify the delivery address and check for notices.
- Check with neighbors or hidden delivery spots.
- Contact the carrier:
- USPS: File a claim through the USPS Missing Mail page
- UPS: File a claim via the UPS Claims page.
📦 Note: Once marked as delivered, Pink Plastic is not responsible for missing packages. We recommend purchasing Route Package Protection at checkout to fully protect your package.
We’re sorry to see you go! 💖 Orders can be canceled within:
- 2 days of purchase: Full refund.
- After 2 days: $5 cancellation fee.
- Outerwear/Pre-orders: $10 cancellation fee after 2 days due to made-to-order processes.
Please note that these fees help us manage the costs associated with processing and preparing your orders. If you have any questions or need assistance, feel free to reach out to us.
Shipping delays can be frustrating, and here’s how we handle them:
- Standard Shipping Delays: Unfortunately, carrier delays due to weather or holidays are beyond our control, and we cannot offer refunds.
- Express Shipping Delays: If we confirmed a guaranteed delivery date and it’s late, you can request a refund for the shipping cost or return the item for a full refund (unworn and in original condition).
- Return for Store Credit: Regardless of the shipping method, you can return the item for store credit as long as it's unworn and in original condition.
For the best protection, purchase Route Package Protection at checkout. 🌟
Yes, your store credit is valid for one year from the date it's issued. Please ensure you use it within this timeframe, as we cannot accept it after expiration. If you have any questions or need assistance, feel free to contact us. We're here to help! 💌
Contact us
If you have any questions or need assistance, please visit our FAQ page for common inquiries regarding orders. If you can't find the answer you're looking for, don't hesitate to contact us. We're here to help!
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