Help & Support

Shipping


When will I receive my order with standard shipping?

How do I purchase express shipping with my order?

When will I receive my order with express shipping?

When will I receive my pre-ordered item?

Do you ship internationally?

Do you ship to APO or PO Boxes?

How do I track my order?

Can I change my shipping address after I’ve placed an order?

What if my order gets sent back? What do I do?

My tracking says my order was delivered, but I didn’t receive it. What should I do?

I received my order, but it arrived damaged. What do I do?

International Shipping


Do You Ship Internationally?

When will I receive my order?

Will I Be Charged Duties and Taxes on My International Order?

How Do I Track My Order?

What If My Order Gets Sent Back?

My tracking says my order was delivered, but I didn’t receive it. What should I do?

I received my order, but it arrived damaged. What do I do?

Sale


What are considered Sale Items?

When will I receive my order with standard shipping?

How do I purchase express shipping with my order?

When will I receive my order with express shipping?

Can I return or exchange my order?

PINK FRIDAY + CYBER MONDAY SALE FAQS


What are the dates for Pink Friday and Cyber Monday?

When will my order be processed?

When will my order be shipped?

Can I return or exchange my order?

Can I get express shipping?

My order says it was delivered, but I didn’t receive it. What should I do?

Returns/Exchanges


What is the return or exchange policy for orders shipped through standard shipping?

What is the return or exchange policy for orders shipped through express/UPS next day?

What if I receive the wrong item?

What items are not eligible for return/exchange?

What happens after a return or exchange is approved?

After sending items for store credit, what happens next?

What if my order is marked as delivered, but I didn’t receive it?

Can I cancel my order before it ships?

What if my order didn’t arrive on time?

Does my store credit expire?

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