Help & Support
FAQ
International Shipping
Yes, we ship worldwide!🌍
Feel free to email us before placing your order so we can help secure the most affordable and fastest shipping options for you. 💌
All orders are processed within 2-5 business days, though processing is often quicker. You can always email us for exact shipping times.
Standard international shipping typically takes 6-10 business days, while express shipping options take 3-5 business days. To arrange express shipping, email us or submit an express request 🌟.
Please note that international customers are responsible for any applicable customs duties, taxes, or fees required by their country’s regulations.
While these charges are not included in the total at checkout, we do our best to ensure our prices are fair and affordable to make your shopping experience as seamless as possible. These duties and taxes will typically be collected by your local postal carrier or customs office upon delivery.
We recommend checking with your local customs office for more information on potential charges before placing your order. If you have any questions or need assistance, feel free to email us—we’re here to help! 💌
Please note that international customers are responsible for any customs duties and taxes. For the fastest and most affordable shipping options, email us with your address and item(s).
All standard shipping orders are processed through Global Post Economy International, with some exceptions depending on your postal service. 📬
If you requested a custom shipping option via email prior to ordering, your tracking details will reflect the selected shipping method.
For assistance with tracking your order, feel free to reach out to us anytime!
📬 If your order is returned due to address issues, don’t worry! You’ll receive a store credit code for the value of the item.
To avoid this, please double-check your shipping address at checkout and keep track of your tracking number to stay updated on your order's journey.
If you have any questions, feel free to email us—we’re here to help! 💌
🔒 If you purchased Route Package Protection, your package is 100% covered! File a claim at route.claims.com for assistance.
📞 If you didn’t purchase protection, you’ll need to file a claim with the shipping carrier. Unfortunately, resolution is not guaranteed, so we always recommend Route Package Protection for peace of mind.
💔 Oh no! If your order arrived damaged, and you purchased Route Package Protection, you must contact us within 72 hours of delivery. We’ll provide insurance information to file your claim through route.claims.com.
📞 If you did not purchase Route protection, you must still contact us within 72 hours of delivery so we can assist you with filing a claim with the shipping carrier. Unfortunately, resolution isn’t guaranteed, which is why we always recommend adding Route Package Protection at checkout.
⚠️ Pink Plastic is not responsible for damaged items once shipped. The only way to ensure guaranteed protection is by purchasing Route Package Protection.
Contact us
If you have any questions or need assistance, please visit our FAQ page for common inquiries regarding orders. If you can't find the answer you're looking for, don't hesitate to contact us. We're here to help!
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