FAQs

Frequently Asked Questions

SHIPPING FAQS

All orders that are being shipped through standard shipping go through 2 to 5 business days of processing. After processing has been completed, your item will be shipped out and if there are not shipping delays with the carrier, it will be arriving within 3 to 4 business days.

All orders that are being shipped through express shipping go through 1 to 2 business days of processing. After processing has been completed, your item will be shipped out and if there are not shipping delays with the carrier, it will be arriving within 1 to 2 business days

All pre-ordered items are labeled as pre-order in the item description of the product. Pre-ordered items go through 1 to 10 business days of processing. After processing is completed, the order will be shipped out through complimentary priority shipping as long as the order was purchased with standard shipping. Once the order is shipped, and there are no shipping delays it will arrive in 2 to 3 business days with priority shipping.

Yes, we ship internationally. Upon checkout, you can select standard shipping which takes approximately 6-10 business days to arrive. International customers assume responsibility for any duties / taxes that may be incurred from customs. If you email us prior to ordering with your address and item(s) of choice, we may be able to find the fastest, and most affordable shipping price.

We do ship to APO boxes and we thank you for your service! However, we do not ship to PO boxes at this time.

After your order ships, you will receive a notification email with a tracking number and link, so you can check on your shipping status and know when to expect your order.

If you contact us within the first 4 hours after placing your order we will do our best to update your address. Unfortunately once your order is processed, we cannot change your address. If your item is a pre-order item you have 5 business days to change your address. If we are able to make changes to your shipping address, you will be asked to provide billing proof. Please email us at info@shoppinkplastic.com with your order number if you would like to change your shipping address.

RETURNS/EXCHANGES

We intend for that to never occur, but accidents do happen sometimes. If we sent the incorrect item, we will provide you with a return label and you will have the option of reshipment or a full refund. Shipments must be dropped of within 1-7 days of the return label sent, once scanned, we will reship (if requested) through priority shipment.

If an exchange or refund is desired, you must contact us within 7 days of the delivery date, according to the tracking number. With few exceptions determined by us, all items returned are refunded with store credit. Items must be unworn, unwashed, and in original condition. Pink plastic thoroughly inspects each item before shipping out to ensure none are broken or damaged. Once it leaves our home-base and is in usps hands, we are not responsible for any lost, broken or damaged items while in transit. Please do not send your item back before speaking to a Pink Plastic representative.

Exchanges/returns of handmade items, swimsuits, accessories, bodysuits, and intimate wear, are not accepted due to sanitary reasons. Items that are also on sale are final, and can not be exchanged or returned. Black Friday sale items are also final and can not be exchanged or returned.

With few exceptions we do not provide pre-paid return labels. If we do provide an return label, it will be attached in the email we send you. If a return or exchange is agreed upon, you are responsible to return item(s) to the address provided in the email we send. You have 5 days after the agreed date, to ship the item back.

We will provide you with a store credit/gift card code to either purchase the new items you want or you can keep the store credit/gift card code to use for a future purchase.

Once the item is marked delivered, Pink Plastic is not responsible for any missing packages. Please file a claim with ups, at the link below, and email us the claim number. We will help guide you with locating the order or filing a refund claim with usps. Https://www.Usps.com/help/claims.htm

Yes, but a $5 non-refundable processing fee will be deducted. Your refund will take 3 to 5 business days to process once the order is cancelled.

BLACK FRIDAY AND CYBER MONDAY FAQS

Processing for Black Friday and Cyber Monday sales will be 2 to 10 business days.

Orders will be shipped out after processing and will take 2 to 5 days to deliver assuming USPS/UPS has no delays.

No, unfortunately all sales during Black Friday and Cyber Monday are final.

If you want express shipping, you will have to email us at info@shoppinkplastic.com. If you order before we respond or send an email to us we will not be able to accommodate you.

If your order says delivered and you did not receive it, please contact USPS and file a claim. We are not responsbile for missing packages after USPS states it was delivered.