Pink Plastic thoroughly inspects each item before shipping out to ensure none are broken or damaged. Once it leaves our home-base and is in USPS's hands, we are NOT responsible for lost, broken or damaged items while in transit. Returns and refunds of are not expected unless wrong item is sent and other special circumstances. Exchanges, if agreed upon, can be made for different sizes or another item of equal value if item is unworn. If an exchange is desired, you must contact us within 7 days from the day you received it. Past 7 days, we are no longer responsible for exchanges. If an exchange is agreed upon, please return the item back to us at the address provided. Exchanges of swimsuits and accessories are not accepted due to sanitary reasons. Please do not send your order back before speaking to a Pink Plastic representative. The processing + handling / shipping timeframe starts all over again for the item you'd like exchanged for after an exchange fee of $7.00 is paid. Thank you for complying with our policies!